Shipping policy
FLAT RATE STANDARD SHIPPING:
- $9 Australia-wide flat rate shipping
or
- $11.95 Australia Post (with shipping protection)
FLAT RATE EXPRESS SHIPPING:
- $15 Australia Post EXPRESS (with shipping protection)
Please allow 1-3 business days to process your order.
INTERNATIONAL - NEW ZEALAND:
FLAT RATE STANDARD SHIPPING TO NEW ZEALAND:
- 15 NZ$ New Zealand wide
Please allow 1-3 business days to process your order.
GST & Shipping Note for New Zealand Customers
We’re proud to offer shipping to New Zealand! Please note:
- For orders under NZD $1,000, no import duties or GST are typically charged upon arrival.
- If your total order exceeds NZD $1,000, your package may be subject to NZ customs duties and GST. These charges are the responsibility of the customer and are not collected by us.
- Orders ship from Australia, with tracked shipping via Australia Post or courier.
INTERNATIONAL – UNITED STATES:
FLATRATE STANDARD SHIPPING TO THE USA:
- USD 9 FLATRATE STANDARD SHIPPING
- USD 15 FLATRATE AUSTRALIA POST (with shipping protection)
Please allow 1–3 business days to process your order.
Orders are shipped from Australia via Australia Post tracked services.
Duties, Taxes & Tariffs – United States
We’re pleased to offer shipping to customers in the United States.
Due to updated US import regulations introduced in August 2025, shipments arriving from Australia are now subject to import duties and tariffs regardless of order value.
To make delivery smooth and avoid unexpected charges on arrival, applicable duties and taxes are included in our prices.
Orders ship directly from Australia with full tracking via Australia Post, and parcels typically clear customs without additional payment required on delivery.
Please note customs clearance is managed by US authorities, and while charges are normally handled at checkout, occasional delays or additional charges may occur outside our control.
We’re here to make your experience smooth — if you have any questions about shipping domestic or international, feel free to reach out at info@foxtailclean.com.