Refunds & Returns

30-Day Guarantee

Don't like the results? We offer a 30-day money back guarantee, which means you have 30 days after receiving your Fox Tail to request a refund.

To be eligible for a refund, we'll ask a few quick questions to make sure you were using the product correctly to get the best results. 

To start a claim, email us with your order number at info@foxtailclean.com.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your item is damaged during shipping, defective, or you've received the wrong product, contact us as soon as possible so we can resolve the issue promptly.

Change of Mind Returns

For hygiene reasons, we generally do not accept returns on used detailing microfibers.

Unused items may be eligible for return within 30 days, provided they are in their original condition and packaging.

Sale items and gift cards cannot be returned or refunded.

Exchanges

We do not offer direct exchanges. If your item is found to be faulty, we'll organise a replacement where appropriate.

Refunds

Once we've assessed your claim, we'll let you know whether it has been approved.

If a refund is approved, it will be issued to your original payment method. Most refunds are processed within 10 business days, although your bank or card provider may take additional time to complete the transaction.

If it's been more than 15 business days since your refund was approved and you haven't received it, please contact us at info@foxtailclean.com.